Terms & Conditions

1. General

In these Terms & Conditions:

"The Company" means SIA MoreWood, operating under the brand The OneStopFuel, registered in Latvia.
"The Customer" means any individual or business purchasing products from the Company.
"Delivery" means any delivery carried out by the Company or its subcontractors to the address specified by the Customer.

These Terms & Conditions apply to all sales and use of the website. Submitting an order constitutes acceptance of these Terms. Any variation must be confirmed in writing by a director of SIA MoreWood.

2. Supply of Products

All goods are sold in accordance with EU consumer protection laws, particularly the Consumer Rights Directive (2011/83/EU).
These Terms do not affect your statutory rights under applicable EU law.
Business-to-business transactions are not covered by consumer protection rights.

3. Natural Product Disclosure

Our products include natural firewood and biomass fuels. By placing an order, you acknowledge and accept that:

Colour, moisture content, weight, and appearance will naturally vary.
Packaging photos are illustrative only.
Firewood may contain bark, dust, or natural debris from the drying and handling process.
Slight mold or fungal presence may appear in natural drying — this does not affect fuel performance.
Firewood may originate from deadwood or thinned woodland, and may include minor decay or boring insect signs, which are neutralized during kiln drying.
Product size may vary by ±10%, and species content by ±5%, due to forestry operations.

4. Prices & Payment

All prices are displayed in Euro (€) and include VAT unless otherwise noted.
Delivery charges are calculated after the customer’s delivery address is entered and are based on location and order size.
Payment must be made in full at the time of ordering.

5. Order Confirmation & Cancellation

A confirmation email will be sent once payment is successfully processed.
Cancellations must be made in writing (via email or post). Phone cancellations are not accepted.
An administration fee of €10 applies to cancellations or amendments unless due to a fault on our part.

6. Delivery

Deliveries are made via pallet courier services, using kerbside tail-lift trucks.
Delivery surfaces must be solid, flat, and accessible. Uneven ground, gravel, or steep inclines may result in failed delivery.
The Customer (or someone on their behalf) must be present to sign for delivery.
Missed or failed deliveries due to access issues may incur redelivery charges.
Delivery times are estimates and may be affected by weather, access issues, or courier delays.

7. After Delivery

Responsibility for the goods passes to the Customer upon delivery.
The Company is not liable for deterioration caused by improper storage. Wood must be stored dry, covered, and ventilated to prevent damage.

8. After Delivery

Complaints must be submitted in writing within 2 working days of delivery.
Returns must be supported by photographs and must be in the original, full condition received.
If a return is approved, refunds will be processed accordingly.

9. Returns & Refusals

Goods refused at the time of delivery or returned due to unsuitable access or customer change of mind will be subject to a return delivery fee.
Alternatively, goods may be returned at the customer’s expense within 14 days, in their original condition and full packaging.
If collection is requested, a collection fee will apply, calculated based on the customer's location.
Original delivery costs are non-refundable.

10. Limitation of Liability

SIA MoreWood is not responsible for indirect or consequential damages.
We are not liable for property damage during delivery.

11. Jurisdiction & Governing Law

All sales and agreements are governed by the laws of the Republic of Latvia.
Any disputes arising shall be exclusively resolved by the courts in Latvia.

12. Contact Information

SIA MoreWood – The OneStopFuel
+353 19069232

info@onestopfuel.ie